Customer Reviews

Customer Reviews2018-10-11T15:54:30+00:00

Below are a selection of reviews from recent customers of Rooftop Rooms.

Having had a loft conversion on a previous property with a different company (and been very happy with it), we made the decision to go with Rooftop this time round due to their experience with properties similar to ours. We never regretted the decision, the quote was fast and inclusive and the whole process was well-managed. Our project coordinator Hayley was attentive and efficient and the whole operation was like a well-oiled machine. Work schedules were issued and updated regularly and all the workmen were polite and helpful. This is a godsend if you’re not around all the time as they’ll let you know the critical times when you really need to be there. The end result is fantastic, completed on time, no budget surprises and swift, quibble-free snagging process. We also asked for additional work which was reasonably priced and all completed within the original time frame. Overall, very pleased and would definitely recommend.

Janine Chapman

I can whole heartily say it was a pleasure having Rooftop Rooms do our loft conversion. We had a ground floor extension done two years ago by another company and the experience was not good! The Loft on the other hand was well managed and completed on time, we used them for everything they even built wardrobes which are really great quality, they tiled the bathroom and decorated not just the loft but we got them to do the whole house, it all looks brilliant. We had a project coordinator that kept us well informed and gave us plenty of time to make decisions. the chaps that worked on site were fantastic and were really accommodating to the families needs including the cat! A big thank you to the whole team

Jane Corbett

Rooftop Rooms built a loft conversion with rear dormer for me in 2016 at my flat near Turnpike Lane, N22.

I work in the building industry and have a great deal of experience with contractors, so it would have been obvious to me if they were a shoddy / cowboy outfit.

The office staff, contractors and subcontractors were all very friendly and professional.

The workmanship was excellent and they undertake their own snagging (in addition to you carrying out your own snagging) to ensure that the job is properly completed to the right standard of finish.

The project was pretty much on time per their quote, perhaps a week or two more. Retained parts of the property were suitably protected and proper respect was given to other parts of the flat (as I was living in the property during construction).

Their price is within a normal range for work of this nature. I had a number of additional items of work carried out and the prices were reasonable here also, which is an area where a lot of builders will try and catch you out.

There are no ‘missing items’ in their quote, other than what they explicitly list, so you will end up with a finished loft and not excuses and requests for extra money. All work carried out in accordance with building regs of course and it will become apparent at an early stage that they are doing a ‘proper’ job and not cutting corners. I definitely would use them again and indeed they have just quoted for a loft conversion on my new house. All in all, I am very impressed.

Philip M

We have just completed a loft conversion with rooftop rooms, and have we’re delighted with the new space! The team are all very friendly, very quick to answer our questions, the workman tidy and polite. They were also very patient when we needed to push our start date a couple of times. They fitted an en suite loo for us, which looks great, as well as additional plastering works for us in the hallway. The price list is provided upfront, and they were the best price we were quoted. Very happy and would certainly recommend them. A few pics attached:

Anouska Widdess

Fantastic job! So happy we chose Rooftop Rooms. Excellent communication from start to finish, very organised schedule, cannot recommend enough. A**

Laura Dalzell

We recently had our loft conversion completed by Rooftop Rooms and are delighted with the finished result.

At quote stage they provided good practical advice about how to maximise the space available and were very thorough in detailing the process and how the job would be undertaken.On site the workmen were friendly and at the end of each day kept the site clear and tidy which was important to us as we have a young family.

The job was completed to a high standard and would happily recommend Rooftop Rooms to anyone considering a similar project.

Paul Smith

Can’t thank Roof Top Rooms enough, from Sally and the girls in the office to the project management team, all tradesmen on site and especially Gary and Colin, what a fantastic service you provided.

I shopped around for a few quotes and roof top stood out, not only were they clearly very knowledgeable they were very honest with me in regards to my expectations. Throughout the project I was given advice on the best way to do things and having a project manager attached it meant someone was always at the end of the phone to solve any issues immediately.

Nothing was too much for the team, throughout the project the wife and I changed our minds numerous times, from socket placing to fitted wardrobes, even to the extent that we also decided to rip out and refit a new middle bathroom (which roof top also did), nothing was a problem, and Gary and Colin couldn’t have been more accommodating.

All in all we had a loft conversation with ensuite, new middle bathroom, decorated throughout and we couldn’t be happier with the service or the costs. Thanks Roof top Rooms.

Ricky & Libby

Rooftop Rooms undertook a major building project at our 1920’s semi-detached home in N20 which was completed to very high standard of craftsmanship and delivered with the utmost degree of professionalism. The 9 month project involved a loft conversion, a complete internal strip out and refurbishment (new roof, electrics, plumbing, heating, carpentry, plastering, tiling, windows & doors, internal decoration), the addition of a ground floor rear and side extension as well as a 1st floor extension (from ground work foundations to masonry and finishing). RTR handled almost all aspects of the project from the initial scoping stage, to dealing with local authority enquiries and the actual building works. They consistently delivered the different phases of the project to a very high build standard in an efficient and timely manner. The entire RTR team whether at head office or the tradesman on site were always courteous and keen to deliver a great service. Even after having completed the project, they have been fantastic about coming back to deal with the odd snag. From our experience, RTR is genuinely committed to delivering high quality building services and a great customer experience. We would have no reservations about using them again and recommending their services.

Francesco Lamanna

It was a very easy decision to select Rooftop Rooms to design and build our loft extension. Over several years we had watched the advertising boards and scaffolding for RTR go up and down in our road. This was recommendation enough. We got in touch with the company and right from the start we were impressed by their professionalism and efficiency.
We were able to confirm our confidence in RTR after viewing a similar conversion just several doors away.

From start to finish the project was very well managed and executed. The managing team could not have been more helpful, especially in answering some of my questions with great patience and good humour. The general time scales issued were accurate. The weekly work schedule was much appreciated as we were able to plan our own lives ahead.  We were able to discuss and changes without any problems. The various building teams were well-mannered, cheerful, sometimes great fun, trustworthy, extremely good workmen – and, best of all, they always arrived on time and treated the rest of my house and garden with utmost respect and care.  I was impressed throughout the whole project by the speed with which they all worked. This was often all day without leaving the site. If there was a problem I knew in advance and therefore didn’t spend days waiting in vain. The standard of work was exceptionally high and has been much complimented on, even from members of my very fussy family, some of whom have considerable building experience themselves.

My partner and I are delighted with the result and would like to thank Colin, Sally, James and Garry from the administrative and project managing team, and all the wonderful teams of young and experienced builders, carpenters, apprentices, team leaders, electricians and plumbers, painters, too numerous to mention individually, but who all made such a great contribution. Without sounding too much like a school reference I would give you all my highest recommendation. Definitely a five star team and result.

Maggie Donnelly

We will give Rooftop Rooms 5 stars.

We researched thoroughly before approaching RTR for building our back dormer. Quite impressed with their professionalism. Their quote was competitive and the quality of work and materials used excellent. At every stage, we found them receptive to any issues we raised and they ensured that we were completely satisfied with the solutions delivered. What amazed us was their commitment to quality control. Regular reviews were in place to ensure that the project went ahead on schedule and the work was to everyone’s satisfaction.

In fact, we were so pleased with their work that when we received planning permission for the front dormer the following year we went back to them again.

We would definitely recommend them very strongly.

Ritu & Jagjeet Sinha, Finchley, London
Customer Review
Date
Service
Loft conversion
Rating
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